My order is delayed or tracking has stopped updating

First check your shipping confirmation and the latest information on our tracking page. A confirmed order and a dispatched parcel are different stages; the dispatch email provides your shipment details.

Tracking has not changed Initial postal updates can take a few days. International tracking may not update again until the parcel is processed in the destination country. Customs processing and postal conditions can affect delivery times. Check the carrier’s detailed tracking as well as our tracking page.

Compare with your delivery estimate Use the delivery estimate for your order and service. If the parcel is still within that estimate, allow the full estimated period.

When to contact us If the estimate has passed or you are concerned about a stalled parcel, contact us with your order number and tracking number. We will review the tracking and the circumstances of your shipment and explain the next step. A gap between tracking scans alone does not establish that a parcel is lost.