My parcel has been returned to sender

Check the latest event on our tracking page. If the parcel is waiting for collection, contact the carrier or local post office promptly using the tracking number so you can collect it before it is returned.

Tracking shows a return to sender Contact us with your order and tracking numbers. We will check why the parcel was returned and discuss a refund or reshipment with you.

For a confirmed return to sender, if you request a refund, our policy is to refund the full order total, including the original shipping charge. If you would like a reshipment instead, provide your delivery address and phone number so the details can be checked.

This is different from returning an item you have received because you changed your mind. Those returns are covered by our returns policy.